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How We Handle Your Information

When you open an account with link ayutogel, we collect only what we need to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and…

Data collected only when you registerYour payment details encrypted in transitNo sharing with third parties without your consent
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link ayutogel How We Handle Your Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Questions about how we handle your data? Our privacy support team is ready to help. You can reach us via live chat, email, or by submitting a data request through your account dashboard. We aim to respond to all privacy inquiries within 2 business days.

Team online

Live Chat Support

Open the chat widget in your account lobby (available 09:00–23:00 Jakarta time, Monday to Sunday) to ask about data access, deletion requests, or privacy concerns in real time.

Email Support

Send privacy requests to our data protection team at [email protected]. Include your account number and specify whether you want to access, update, or delete your data. We respond within 2 working days.

Account Dashboard

Log in and navigate to Settings > Privacy & Data to view your stored information, update contact details, or submit a formal data request directly from your account.

DATA SECURITY

How We Protect Your Information

link ayutogel uses industry-standard encryption (TLS 1.2+) to protect all data in transit—from your device to our servers—so your personal information and payment details stay private.

Encryption in Transit

All communication between your device and link ayutogel uses TLS 1.2+ encryption. When you deposit via DANA, OVO, GoPay or QRIS, your transaction data is encrypted before it leaves your phone or computer.

Password Security

Your password is hashed on our servers and never stored in readable form. We recommend using a unique, strong password and updating it every 6 months. Two-factor authentication is available in your security settings.

Access Control

Only authorised staff members can view your account data, and only to assist you directly or comply with local regulations. All staff access is logged and audited monthly.

Data Retention

We keep active account data for the life of your account plus 12 months after closure. Transaction records are retained per local financial law. You can request early deletion of non-regulatory data anytime.

Breach Response

If we discover unauthorised access to your data, we notify you within 24 hours via email and SMS to the contact details on your account. We also file a report with local authorities where required by law.

Your Rights

You have the right to access, correct, or delete your personal data, request a copy of what we hold, and opt out of non-essential communications. Submit requests via live chat, email, or your account dashboard.

Privacy Policy Questions Answered

Here are answers to the privacy questions we hear most often from account holders in Semarang, Makassar, and across Indonesia. If you do not see your question, reach out to our support team.

We collect your full name, email address, phone number, date of birth, and payment details (bank account or DANA, OVO, GoPay, QRIS identifier) when you register. We also log your IP address, device type, and login timestamps to detect fraud and secure your account. No other personal data is collected unless you provide it voluntarily.

We retain your core account data (name, email, transaction history) for 12 months after you close your account, per local financial regulations. You can request deletion of non-regulatory data immediately. Payment records are kept longer only to comply with Indonesian financial law and tax requirements.

We do not sell your data. We share only what is necessary with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention services, and legal authorities where local law requires it. Any third party must agree in writing to protect your data the same way we do.

Yes. We use cookies and session tokens to keep you logged in, remember your preferences, and detect fraudulent login attempts. You can clear cookies anytime in your browser settings, but this will log you out. We do not use tracking cookies for marketing; analytics are internal only.

Contact our support team immediately via live chat (09:00–23:00 Jakarta time) or email [email protected]. We will review your login history, reset your password, and investigate any unusual activity. Enable two-factor authentication in your security settings to prevent future unauthorised access.

Yes. Log into your account, go to Settings > Privacy & Data, and select Export My Data. You will receive a CSV file with all account information, deposits, withdrawals, and game history. Processing usually takes 24–48 hours. You can also request this via email to [email protected].

Go to your account Settings > Profile to update your email, phone number, and contact address. Identity information (name, date of birth) cannot be changed online; contact our support team with a government ID photo to verify changes. Updates are processed within 1 business day.

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